Claims Handling

The outsourcing of claims handling has long been a key cost-reduction strategy for major insurers. Controlling the lifecycle of claims is the cornerstone of excellent claims management, in order to effectively manage workloads across an insurer.

The introduction of the Ministry of Justice reforms will create increased pressure upon insurers to comply with the new time limits, failing which the inevitable costs penalties will follow.

Horwich Farrelly is able to offer insurers a proactive, cost-effective, MOJ compliant claims handling service, which can be run on a white label basis or as a Horwich Farrelly service. This provides claims departments with a strategic overflow system – enabling teams to maintain a strong workflow even in times of increased pressure.

Our bespoke management information solution has been shown to deliver significant savings and much reduced litigation rates, which in turn contribute to improved customer claims experience and cost impact.

The claims practice combines a highly dedicated and dynamic legal team, excellent pricing structures and strong result rates against key performance indicators including:

• Litigation rates
• Cost savings
• Damages savings
• Case lifecycles

"TCM Advisors has a long-standing relationship with the team at Horwich Farrelly. Over the past 30 years I have come to expect a highly personalised service, excellent, in-depth advice and very efficient processing of our claims."